Frequently Asked Questions
Q: When should I schedule my tour?
A: I recommend that you schedule your tour on the first or second day of your visit. This way, your tour experiences will be fresh in your mind during the rest of your stay.
Q: Why should I submit my phone number when making a reservation?
A: We recommend that you provide a phone number by which you can be reached on the day of the tour. This way, your tour guide can get in touch with you if there are any short notice changes to the tour. This is New York – we have to be prepared for anything.
Q: What happens if we arrive late to the tour?
A: Please, please, please try to be on time. We recommend arriving at the starting location about 10 minutes before the tour starts. We also recommend checking with Tony by phone or online, to see how much time you need to make it to the tour starting location on time (and allow some extra buffer time.) You don’t want to be the person arriving late and having to call and interrupt the guide in the middle of a tour. Your email reminder that you receive the day before the tour will list your guide’s name and phone number. Any late arrivals with reservations who do not contact us may have their reserved spots allotted to walk-up guests. Not contacting us or at a very late notice might affect your future reservations.
Q: I have changed my mind and cannot come to the tour. Do I have to let you know?
A: Yes! Please give us at least a 24-hour notice before your tour starts. Our number of spots are limited and we often have to send away interested guests, because there is no more space. By letting us know in time (at least 24 hours ahead) that you cannot make it, we can open up the extra spot to other interested guests.
Q: Do the tours ever get canceled for weather?
A: The show must go on! Our tours go out rain or shine. Dress appropriately for the conditions. If the weather is bad, Tony will include as many “bad weather” indoor stops as possible. Comfortable walking shoes are recommended. However, we may cancel or postpone the tour due to extreme weather. Please contact us for updates.
Q: Do the tours end where they start?
A: No. Each tour ends at a different location. For a map and directions from the tour, including mass transit, please check out the individual tour pages, as well as the details button when booking the specific tour.
Q: Will my kids like these tours?
A: That really depends on your kid. But generally all of our tours are suitable for children. Our tours are designed to be suitable for people of all ages.
Q: How long are the walks?
A: The distance we travel is up to you! The tours are approximately 4 hours in length. The tour will include walking, as well as walking the subway stairs. If you have problems with walking longer distances at a brisk speed, just let us know, you can decide how fast the tour moves.
Q: Are the tours handicap accessible?
A: Most of our tours can be altered to be handicap accessible, however a few tours are not recommended for those in wheelchairs – Holiday Lights, Central Park, Manhattan at Night, Subway Art, Bus Tours as they use the subway and stairs. Please contact us before booking to ensure that we can make the route accessible.
Q: How much does it cost to do a private tour?
A: Please contact us for an individual quote, built around your needs.
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